Google Frequently Asked Questions

Google Frequently Asked Questions

What is Lenovo ID and why do I need it?

Lenovo ID is the secure and trusted mechanism providing authentication & identity management for Lenovo Client Remote Management. It offers single sign on as well as integration with other Lenovo solutions. It helps to manage all your Lenovo Software products easier. For more info on creating and managing your Lenovo id, refer the Creating  and Managing a Lenovo ID article.

Can I purchase Google on a monthly subscription with a Guest account?

No, you must have an existing Lenovo ID, or create a Lenovo ID to purchase Google. To create a Lenovo ID, follow the steps explained in the Creating  and Managing a Lenovo ID article.

Is Google only for Lenovo devices?

Google is available as a stand alone product as well. You can visit the Google website for more information. Lenovo products are available as stand alone products too. You can learn more by visiting the Lenovo Software site.

Can I add family members to my licensing?

Yes, you will need to purchase the 5 device license pack for your family to use up to 5 devices.

How do I change my credit card?

  1. Navigate to Lenovo account and login with your Lenovo ID.
  2. Go to My Wallet.
  3. Find the "Default Subscription Card" and edit it with your new payment details.
  4. After the new credit card is added, you will be able to remove your old card details.
Notes
If the payment fails, an automated email will be sent to the customer alerting them, with notice of pending account suspension in X days. The email contains troubleshooting steps and a direct link to update payment information.

How do I cancel my subscription?

  1. Navigate to  Lenovo account and login with your Lenovo ID.
  2. Go to My Orders.
  3. Click on the Order Number specific to your subscription.
  4. Scroll down to Details and click Manage Subscription.
  5. Turn off the Auto-renew option. This will end your subscription after your term has completed.

    • Related Articles

    • Google License Management

      The LenovoPro store empowers our business customers to purchase and manage Google licensing. This article covers the basics of purchasing, activating, updating and suspending the Google Licenses. Purchasing New Licenses Navigate to the LenovoPro ...

    • Cameyo by Google Frequently Asked Questions (FAQ)

      How do I create or reset my password? Password management is typically handled through your Google account or your organization’s identity provider. To reset your password: Go to your organization’s sign-in page or Google Account recovery page. ...

    • Google Play Games Frequently asked questions

      Can Google Play Games run all Android games? No. Only supported games appear in the Google Play Games catalog. Do I need a Google Account? Yes. A Google Account is required to sign in, install games, synchronize progress, and manage purchases. Is ...

    • Managing subscriptions and purchases

      Subscriptions and purchases associated with Google Play Games are managed through Google Play. View subscriptions Open Google Play. Sign in with the Google Account used for purchases. Open Payments & subscriptions. Select Subscriptions. Cancel a ...

    • Managing family members and shared purchases

      Google Play Games does not provide a separate member management feature. Family sharing and shared purchases are managed through Google Family Group settings. Add family members Open Google Family settings. Create or access a family group. Select ...